Internal Technical Sales

Reference:
15396
Location:
Markets:
Division:
IT
Salary:
Per Annum

Job description

Job Purpose:

The Internal Technical Sales role will be responsible for providing technical knowledge, advice and support to external customers, whilst developing and maintaining customer relationships and promoting Routeco’s products and services to maximise sales opportunities.

Responsibilities/Accountabilities:

  • Deal with customer orders and enquiries appropriately and in a timely manner,  ( expectations are within 24 hours)
  • Promote and advise on compatible products and services whilst maintaining high levels of customer service.
  • Ensure customers are fully informed and are updated on: availability of product, pricing and appropriate discounts and delivery timelines.
  • Where lead times do not match customer requirements investigate alternative parts to meet customer demands
  • Proactive contact with customer base on obsolescence issues as required by the business
  • Knowledge of all Franchise suppliers
  • Entrepreneurial sourcing of non-franchise products
  • Meet the branch KPI’s to maximise sales; and increase the range of products sold.
  • Managing and interpreting customer requirements, promoting and advising on additional associated products on incoming sales enquiries. 
  • Demonstrate sufficient commercial awareness to negotiate prices, depending on the customer status, ownership and type of product; thereby maximising the margin achieved on the transaction.
  • If required, ensure accuracy of orders before entering onto the Strategix system.
  • Provide electrical expertise in the selection of technology based products utilising the support infrastructure
  • Remain customer focused with a can do attitude at all times. 
  • Cover the Warehouse function during periods of absence / holidays.
  • Take ownership and responsibility of customer issues to bring them to satisfactory conclusion.  
  • Be accountable for personal development and contribute to the evaluation of performance in line with Routeco’s core competencies and learning  and development framework 
  • Takes on additional tasks in order to meet departmental, project related or developmental objectives. 
  • Compliance with H&S policy and procedures

Skills, Knowledge and Experience: 

  • The job calls for a person who enjoys dealing with people, creating and maintaining relationships as well as making a good impression both personally and for the organisation. 
  • It is important that the job holder should have the persistence to see a job through to conclusion and the ability to work within a structured environment. 
  • The ability to make favorable impressions on others will be an important attribute. 
  • Gaining the enthusiastic commitment of others is an important component of this job.
  • It will be important for the job holder to be methodical and precise in their approach.
  • Customer support and servicing skills will be a critical factor of the role
  • It is important to have good working knowledge of Microsoft office and data entry systems       Experience in similar sales / customer service environment is important.
  • A good level of education is required, with at least GSCE’s in Maths and English (or equivalent) 
  • ONC / HNC in electrical engineering (or equivalent electrical engineering qualification) is highly desirable. 
  • Experience within an electrical engineering role, or a background in electrical distribution would be an advantage. 
  • The role holder will have the ability to provide practical solutions, solve problems and look for continuous improvements for both the customer and the company. 

Salary & Benefits Package :

Circa £18,000 - £25,000 Dependant on skills and experience  

  • Health Care Cash Plan 
  • Non-contributory Stakeholder Pension available 
  • Group Life Assurance 

Flexible Benefits: 

  • Buy/Sell Holiday Options 
  • Childcare Vouchers
  • Cycle to Work Scheme 
  • Health care upgrades available 

 

 

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Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

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