HR Service Delivery Manager

Reference:
AW/HRSDM
Location:
Markets:
Division:
HR

Job description

HR SERVICE DELIVERY MANAGER - Birmingham

The role of HR Service Delivery Manager is critical to ensure people related queries are a priority and continuous improvement and change projects are key to ensuring optimum HR service levels are delivered within a challenging and ever-changing work environment.

With direct responsibility for an on-shore team and indirect responsibility for an off-shore team there is a requirement for quality of response to HR policy and process queries.

Providing effective leadership of people and management of robust centralised processes which will have a direct impact on the reputation and productivity of an important HR function.

Working closely with a team of HR Management peers, you will be given the opportunity to put your ideas on the table and support business project.

HR Service delivery manager key duties

  • Take responsibility for high levels of service delivery, in line with agreed measures.
  • Effectively manage performance and day-to-day operations and identify opportunities for continuous improvements.
  • Work with the wider HR community, including the HR Operations Managers to develop effective strategies and working practices that maximise effectiveness of the group.
  • Lead, motivate and develop a team of administrators to ensure that training and development needs are understood, met and succession plans are in place in particular for those areas that have limited subject matter expertise.
  • Pro-actively promote the HR Operations to the business, building and maintaining stakeholder relationships at all levels.
  • Regularly undertake wider project work relating to HR and business change.
  • Manage the day to day performance and service delivery of the HR Helpdesk providing a customer-focused query handling service to all Line Managers and employees.
  • Manage the HR administration transactions in a timely manner and deliver to internal SLA’s.
  • Ensure the accurate and timely delivery of business and project objectives.
  • Actively managing a team of administrators to ensure accurate and timely delivery of objectives and project deliverables to the business.
  • Proactively manage the recruitment and onboarding process so that it is considered a highly efficient and quality-focused service, with a client-focused outlook and appropriate service level agreements.
  • Delivering best in class administrative services through the management, development and motivation of an administrative team.
  • Delivering the 'Right First Time’ approach in tandem with our key outsourced provider and taking actions where necessary.


HR Service delivery manager skills and experience:

  • Proven track record of managing teams within a centralised HR function or a Shared Service Centre.
  • CIPD qualification
  • Demonstrable success in developing and implementing effective working processes and strategies to include effective leadership and development of teams.
  • Proactive and 'can do’ attitude to tackling challenges head on and improving working relationships.
  • Experienced in working as part of a management team.

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion. We hope you will apply for future roles that we advertise regularly on this website.

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