Key Account Manager

Reference:
15436
Markets:
Division:
Salary:
Per Annum

Job description

Job Purpose:

Develops long-term profitable client relationships through regular and effective communication ensuring those clients drive maximum value and insight from our solutions; with a remit to identify new business opportunities to drive additional revenue from designated client accounts.

To build strong commercial links with colleagues with the aim of maximizing profitable sales across the portfolio of products and services.

Exceptional customer service and project management skills drive the business’ service level competences and ensure seamless delivery of business solutions to end-users. Strong analytical skills and the ability to anticipate resolve challenges in a variety of corporate environments. 

Essential Responsibilities and Deliverables:

  • Directly manage allocated client accounts
  • Target incremental annual turnover increase across all allocated client accounts
  • Arrange and host regular client meetings with key business drivers. Minimum face to face client contacts of 6 meetings per month.
  • Identify new opportunities for business growth that also achieve the client’s objectives.
  • Understand the client business, market needs and competitive environment and add value and insight to strengthen the relationship.
  • Work proactively with Project Managers to ensure projects are delivered to the correct specification and quality, and on time.
  • Ensure a high level of service delivery and communication to all clients.
  • Where technical, resource or cost limitations prevent implementation of our standard processes use creative problem solving to overcome the challenges to the satisfaction of both parties.
  • Prevent competitor entry or remove competitor presence.
  • Manage client expectations and communicate requirements and timelines internally.
  • Marshall resource to maximum efficiency to meet client demands.
  • Maintain and grow Ipsos’ visibility within all levels of the client business.
  • Tailor tender proposals and presentations to individual clients and deliver.
  • Deliver face to face training sessions to various business levels: store manager to Board level.
  • Target agreement to and negotiate the content of client contract renewals including Service Level Agreements (SLA) where appropriate.
  • Continually ensure consistency in quality of all deliverables to meet the client SLA.
  • Purchase Order, Invoicing and payment client-side management
  • Support your colleagues to achieve team goals and deliver exceptional client satisfaction
  • Any tasks deemed necessary within your experience that add value to your clients or team

Qualifications:

  • Degree level educated
  • Minimum 3 years account manager experience
  • Preference to have experience working in the retail environment
  • Language skills preferable

Functional Knowledge:

  • Sales knowledge
  • ISO9001:2008 process knowledge

Business Expertise:

  • Project management skills
  • Presentation skills
  • Training development and delivery skills
  • Verbal and written communication skills
  • Planning skills: account planning
  • Time management skills
  • Meeting management skills
  • Project based leadership skills
  • Entrepreneurial approach: Inventiveness, problem solving and brainstorming
  • Ability to switch off and refocus with freshness

People Skills:

  • Understanding people
  • Listen to people
  • Clear communication/expression
  • Assertive communication
  • Giving and receiving feedback
  • Influencing actions and opinions
  • Conflict resolution
  • Leveraging skills and knowledge from others to drive benefit
  • Change direction to gain more productive relationships
  • Motivation of business touch points

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

 

 

 

 

 

 

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Smart Moves
51 Clarendon Road,
Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

Tel: 01908 308788
Fax: 01908 308780
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