Project Manager

Per Annum Pro Rata

Job description

Job Title

Project Manager


Project Management Office




Full Time



Reports To

Lead Project Manager

Date Created / Updated

August 2018

The role of the Project Manager is to execute and deliver projects according to strict deadlines imposed as part of the Project delivery process and captured within the statement of works (SoW) or Purchase Order and within budget.

This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to the plan and budgets, in line with the sold order. The Project Manager will also oversee quality control throughout its life cycle.

The role of the Project Manager is to manage projects, including new installations and refurbishments for clients including all repairs and data quality issues along with the audit schedule for the equipment types. On larger projects the Project Manager may be supported by another Project Manager. Clients will be allocated to specific Project Managers on a territory basis but there will also be a requirement to cover colleagues territories as needed.

  • Responsible for managing the client’s service delivery for all projects including installations, repairs and audits, including meeting with the client to deliver service reviews on these aspects.
  • Responsible for managing the project from inception (opportunities) through to delivery, including client reports, following company project management methodology.  To include the post-installation to client reporting phase with particular reference to data anomalies.
  • Work closely with client management to understand the business requirement for the project, developing effective working relationships and ongoing management processes for the project.
  • Estimate the resources and participants needed to achieve project goals.
  • Creation of any project plans, where appropriate, and the regular updating and communication where necessary.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Setting and managing client expectations on project deliverables.
  • Main point of contact for all third-party installation and support sub-contractors ensuring that they are complying with all Health and Safety requirements
  • Work with the chosen local third-party installation and support provider to arrange site visits, site permits and out of hours visits where required.
  • Actively identify and manage the resolution of risks and issues.
  • Plan, schedule and track project timelines and milestones using appropriate tools.
  • Proactively manage changes in project scope using the correct processes, identify potential crises, and devise contingency plans.
  • Motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
  • Administration of the delivery support helpdesk for remote connectivity checks.
  • Ensuring the project is running to cost and invoiced as necessary in line with process and expectations, gaining ATP or PO’s where needed.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Build, develop and grow Client relationships to encourage business growth.
  • Escalating issues to senior management as required.

Global Team:

  • Able to work at all levels and departments of the Retail Performance business in order to facilitate project deliveries 
  • Business Development Managers and Key Account Managers


  • Third party Sub Contractors
  • Clients

End User

  • Client Project Manager
  • All Client Stakeholders
  • Store Operations
  • Clients IT team
  • Store Manager


  • Education
  • Educated to A Level standard or college diploma or equivalent experience
  • Project Management qualifications
  • Level 1 – Prince2 – not required – Demonstrating good administration skills and knowledge of project management

Level 2 – Prince2 – required with an in-depth knowledge of running multiple large complex projects in a project-based role

  • Networking or technical qualifications advantageous


  • Knowledge and Skills
  • Technically competent with various software programs, such as Microsoft office.
  • Experience at working both independently and in a team-oriented, collaborative environment is


  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving


  • Flexible during times of change.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to bring projects to successful completion.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Must be able to learn, understand, and apply new technologies.
  • Customer service skills an asset.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Able to show international and diversity sensitivity.
  • Understands billing procedures and has the ability to negotiate with suppliers.
  • Experience in managing clients against SLA’s.



Cross Functional Approach

  • Well informed about the issues, needs and priorities of other parts of the organisation
  • Acknowledges and respects other perspectives
  • Shares information freely and proactively with colleagues


Customer focus 

  • Gives priority to the needs of customers - internal and external
  • Builds strong relationships with customers and other teams within the business

Delivers results

  • Displays drive, energy and initiative
  • Puts in sustained effort and stays focused on the end result
  • Consistently delivers beyond expectations

Self Control

  • Maintains a constructive approach under pressure and in trying circumstances

Functional & Technical skills

  • Has the technical skills needed to deliver in current role
  • Constantly updates and develops skills and knowledge


  • Brings in bright, original and creative ideas from outside the organisation
  • Has infectious enthusiasm for making things better
  • Constructively challenges the status quo and has positive ideas for improvement                                                                                                                 

Intellect & Problem solving

  • Able to get to the heart of the matter quickly
  • Can see through complex data to see underlying patterns, trends and issues
  • Ability to offer solutions

Interpersonal skills

  • Builds a wide range of strong relationships inside and outside the organisation 
  • Easy to talk to
  • Puts others at ease
  • Sensitive and patient listener
  • Diplomatic and tactful  

Time Management

  • Identifies the key priorities and focuses their efforts on those consistently over time                                                                                                                    
  • Has clear long term goals and acts to deliver them

Values & Integrity

  • Genuinely puts others needs ahead of their own
  • Leads by example through consistently demonstrating organisational values     

Service Excellence

  • Admired and acknowledged by customers for their attitude and service                                                                                                  
  • Goes the extra mile to please and delight customers
  • Always ready to talk to, and serve, customers


Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



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Smart Moves
51 Clarendon Road,
Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

Tel: 01908 308788
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