Customer Service Team Manager

£30,000 - £32,000

Job description

Are you committed to delivering world class Customer Service? Do you have the ability to build excellent rapport with your colleagues and clients? Want to progress your career and join a market leading company that really takes care of its employees? Then Smart Moves may have the perfect career move available for you…

Our client is a leading retailer and supplier within their industry who are continuously developing and delivering solutions to their customers based throughout America and in the UK.

A fantastic opportunity has arisen for a Customer Service Team Manager to join this fast expanding company who are constantly seeking ways to develop and improve their business in order to produce the highly competitive products they pride themselves on, concentrating on offering a superior customer experience. In return you can expect a working environment where no two days are the same, a company culture that champions your excellence and colleagues who fill each day with laughs and support.

As a Customer Service Team Manager, you can expect to…

§  Develop a dynamic, highly customer focused and cohesive team

§  Lead the development of your team; providing training where necessary

§  Create Personal Development Plans and carry out performance reviews

§  Optimise the customer journey wherever possible; building relationships and rapport

§  Manage complaints from customers and colleagues alike, escalating where necessary

§  Overseeing some financial aspects; delivering revenue, managing aged debt and billing accuracy

The skills and experience that would enhance your application for the Customer Service Team Manager…

§  Exceptional leadership qualities alongside a minimum of 2 years’ experience leading teams

§  Confidence leading cultural change within a team; optimising customer experience

§  At least 2 years’ experience within the Utilities sector is desirable but certainly not essential

§  Commercially orientated with a compassionate yet firm approach to those being managed

So if this role is of interest to you, don’t miss out on a fantastic opportunity to propel your career within an excellent new position…apply today, we would love to hear from you!

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

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Smart Moves
Silbury Court
362 Silbury Boulevard
Central Milton Keynes
Buckinghamshire MK9 2AF

Tel: 01908 308788
Fax: 01908 308780
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