Customer Service Representative

Reference:
15327
Division:
Salary:
per annum

Job description

Main Objectives

To ensure that all reservations are dealt with in an effective and efficient way according to company procedures. To maximise all other selling opportunities.

Key Tasks and Responsibilities

  • To deal with customers in a professional manner.
  • To conclude and confirm reservations and explain available rental options and deal with queries.
  • To carry out customer service duties to the company standards.
  • To handle customers in accordance with commencement of hire procedure.
  • To answer the telephone in a polite manner in accordance with training.
  • To ensure that the branch reception area and desks are always clean and tidy and to ensure that marketing literature is available at the hire desk.
  • To complete Accident Report forms when damage has occurred and follow the rules set out in the Manual, ensuring that the damage excess is charged.
  • To report any faults with any electrical equipment to the branch manager.
  • To convert as many retail hire enquiries to reservations as possible, whether over the telephone or in face to face contact.
  • To maximise income by selling additional products and services as much as possible.
  • To carry out any general administration and paperwork as required.
  • To wear the uniform supplied in accordance with company standards.
  • To complete any other task as reasonably requested by the manager or supervisor.

    Personal Essential Requirements

  • A FULL British Driving licence free from major convictions.
  • Proven customer service skills.
  • Professionalism with a smart and presentable appearance.
  • Enthusiasm and a positive attitude.
  • Ability to work well in a team.
  • Good communication skills.
  • A confident, polite telephone manner.
  • Computer literacy.

    Personal Desirable Requirements

  • Sales experience.
  • Previous experience in a similar role.
  • Experience of operating computerized reservation systems.

     

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Smart Moves
51 Clarendon Road,
Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

Tel: 01908 308788
Fax: 01908 308780
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