Customer Service Advisor - Immediate Starts Available

Reference:
P14865
Division:
Salary:
£15000 - £15500

Job description

Smart Moves are recruiting on behalf of an excellent company who are looking to expand their pre-existing team!

We’re on the lookout for a highly professional Customer Service Advisor who is outgoing, personable and a good conversationalist. You will, ideally, be able to meet and exceed individual productivity targets regarding call handling, use your own initiative to offer alternative solutions to clients and customers as required and maintain a good level of communication with clients and customers alike.

Responsibilities of the Customer Service Advisor:

·      Answering inbound calls and making outbound calls; assisting customers and clients who have specific enquiries

·      Taking payments through online systems in an efficient and timely manner

·      Creating and maintaining records of customer and client interactions and transactions

·      Identifying and researching customer and client issues

·      Communicating and coordinating with internal departments

·      Following up customer and client calls where necessary

Required skills and experience from the Customer Service Advisor:

·      Experienced in using MS Office applications; Word, Excel, PowerPoint etc.

·      Six months or more experience in a similar industry would be ideal

·      Sound knowledge of Customer Service principles and practices

·      Able to demonstrate a clear and approachable telephone manner

·      String attention to detail and accuracy

·      Ability to work well under pressure, meeting targets and deadlines efficiently

If you feel that this is the right role for you, don’t hesitate to apply…we’d love to hear from you!

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

 

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Smart Moves
Silbury Court
362 Silbury Boulevard
Central Milton Keynes
Buckinghamshire MK9 2AF

Tel: 01908 308788
Fax: 01908 308780
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