Mortgage Administrator

per annum

Job description

Job Description

Our Client are looking for an experienced Mortgage Administrator to join their professional, friendly and dynamic team.

As a Mortgage Administrator, you will be an integral part of the Customer Journey. You will be responsible for managing the post application process by ensuring the delivery of the mortgage offer. This role is mainly administration based, as you will be dealing with email queries from a variety of Stakeholders and clients. In order to be successful in this role, you will ensure all administration duties are performed to a high level of accuracy, maintaining high standards and high quality always. You will be responsible for making appropriate decisions in line with criteria, and most importantly keeping things simple for everyone you work with.

Duties and responsibilities as a Mortgage Administrator:

  • First point of contact for, and ownership of, a variety of calls and email queries into the business, from customers, brokers and third parties
  • Provide accurate information in response to what can be complex queries and enquiries, liaising as needed with appropriate colleagues
  • Accurate data input on various systems, sorting and distribution of daily post, distribution of mortgage offers, archiving completed cases
  • Update and maintain broker pipeline
  • Coordinate and upload lender requirements to complete underwriting process
  • Review and manage document checklists to ensure all paperwork is received and compliant for regulatory file checks
  • Provide regular feedback to clients on the status of their mortgage application

Essential experience required for this role:

  • Extensive experience of working within an administrative role in an office environment
  • High organisation skills, with the ability to prioritise and multi task workload
  • Outstanding customer service and telephone manner
  • Excellent attention to detail when inputting data
  • IT Literate (word/excel/outlook/In house systems)

Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



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Smart Moves
51 Clarendon Road,
Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

Tel: 01908 308788
Fax: 01908 308780
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