Customer Service Administrator

Reference:
CSA
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Job description

Our client based in Milton Keynes is looking for a Customer Service Administrator to join the team from the 22nd January 2018. You will be given 4 weeks training to set you up to be confident to work to your responsibilities professionally and efficiently.

You will be working in a team responsible for processing over 500,000 contracts which include applications for finance and service plans and will be handling on average 15 calls per hour.

Key responsibilities of the Customer Service Administrator:

  • Dealing with enquiries over the phone and via email.
  • Processing proposed agreements and ensuring procedures are followed with speed and accuracy.
  • Validating documentation for proposals details when received and authorising payments.
  • Performing all related administrative duties with excellent attention to detail.
  • Pro-actively following up quoted business with retailers by chasing dealers at activation stage.
  • Identifying opportunities for improvement and supporting key initiatives.
  • Maintaining your understanding of FCA regulations.

Key skills required for the Customer Service Administrator:

  • A strong focus on delivering outstanding customer service is essential.
  • Able to demonstrate systematic thought processes and cope with pressure to meet deadlines.
  • A flexible approach to work as this position involves evening and weekends.

Your new working hours will be between 9am and 8pm Monday - Friday; all employees will be required to work between these hours.

Shifts can vary between these hours - 8 hours a day, 35 hours a week. An example of your working shifts looks like this:

9am - 5pm; 10am - 6pm; 11am - 7pm; 12pm - 8 pm; Monday - Friday

9am - 5pm on Saturdays - You will be working 1 in 4.

***PLEASE NOTE NO HOLIDAYS ARE ALLOWED DURING THE PEAK PERIODS***

A credit check will be required to support your application.

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

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Silbury Court
362 Silbury Boulevard
Central Milton Keynes
Buckinghamshire MK9 2AF

Tel: 01908 308788
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