ACCOUNT REPRESENTATIVE

Reference:
15351
Markets:
Division:
Salary:
£18500 - £20000

Job description

Job Summary: 

Supports the Account Managers and publishers to ensure timely setup of (print on demand) titles, and advise on other services to achieve sales growth targets.

Essential Duties:

  • Ensure the timely integration of new content ingestion.
  • Deal with all publisher queries efficiently and accurately on the phone, email and instant message.
  • Deal with calls, using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.
  • Use of an email management, ticketing system to prioritise and respond to customer queries in a timely manner.
  • Maintain up to date and accurate knowledge on the full range of company’s services, to be able to advise publishers appropriately.
  • Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
  • Implementation of targeted promotions, aimed at generating additional content ingestion and/or drive volume.
  • Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.
  • Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about the company’s range of products and services.
  • Attending publisher and author events as appropriate and client training on systems where appropriate.

Knowledge, Skills, and Abilities:

  • Customer-centric approach.
  • Appropriate telephone etiquette.
  • Attention to detail.
  • Good administrative skills, able to prioritise workload and work on own initiative.
  • IT literate.
  • Good levels of literacy and numeracy.
  • Problem-solving and solutions-focused.
  • Positive and constructive approach to working with others.
  • Investigatory skill
  • Analytical skills
  • Flexibility is critical – must be able to adapt to frequent change
  • Experience of B2B and B2C client support.
  • Proven experience of working in a fast-paced, changing environment.

Education and Experience:

  • Level/GSCE level education required.
  • Minimum of three years’ work experience in a related industry/field.
  • Essential Physical Demands
  • Ability to work flexible hours.
  • Standard office environment and mainly sedentary work.
  • Ability to travel if required.

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

Smart Moves Recruitment is an Equal Opportunities Employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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Smart Moves
51 Clarendon Road,
Radius House First Floor,
Watford, Hertfordshire,
WD17 1HP

Tel: 01908 308788
Fax: 01908 308780
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