Customer Support Representative

Reference:
15195
Division:
Salary:
£17000 - £18000

Job description

Our client, an IT and Consumer Electronics services firm is looking for a Customer Support Representative to join their busy team. You will be responsible for specific retailers and support on service and customer requirements and then match them with relevant local service partners and manage the delivery process through to completion.

PLEASE NOTE:

Your hours will be Mon – Fri 9am until 6pm / 2 Saturdays a month (from home) with a day in lieu.

Key Responsibilities of the Customer Support Representative:

  • Handling inbound calls from customers and clients dealing with 1st level complaints.
  • Recording and updating the portal accurately.
  • Reporting issues and trends to Service Delivery Co-Ordinators and the Team Manager.
  • Managing work order administration and processing and the entire online installation process.

Required Skills and Experience:

  • Fantastic communication skills, for both internal and external stakeholders with a demonstrable experience in Customer Service, Administration or Service Delivery in a fast pace environment.
  • Experience working with retail clients and knowledge of peak periods.
  • Strong IT skills (In House Portal, Outlook, SharePoint, Excel).
  • Excellent attention to detail and presentation.
  • Calm with an ability to work under pressure and “Think outside the box”.
  • Motivated by challenges and able to work in a dynamic and results orientated way.
  • An interest in technology is a must.

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your CV and application for this role will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. However, to keep up to date with all our recruitment activity, please follow us on Twitter, like us on Facebook and check out our vacancy page on our website.

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WD17 1HP

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